Terms & Conditions

1. Who we are

This website is run by EL SHAM MARKET LIMITED (company no. 15478685, registered in England and Wales; registered office: 214–218 High Road, London NW10 2NX; VAT no. GB 470726290), trading as ALSHAM MARKET (أسواق الشام). Contact: info@shammarket.co.uk · 07301 957026 · 214–218 High Road, London NW10 2NX.

2. Ordering

When you place an order you’ll receive an email confirming we’ve received it. A contract is formed when we accept your order (the status changes to Accepted). We may decline an order, for example if an item is unavailable or your address is outside our delivery areas; if so you won’t be charged, or we’ll refund you in full.

3. Prices and payment

• Prices are in pounds sterling and include VAT where it applies.
• Payment is taken by card at checkout through Stripe. We never see or store your full card details.
• Meat and some fresh produce are sold by weight: you choose the weight and pay the price shown for that weight.
• We try hard to make sure prices are correct. If we find an obvious pricing error, we’ll contact you before your order is accepted.

4. Delivery

Delivery is free, next day, with a minimum order of £70, to the areas listed on our Delivery Areas page. See Delivery Information. Delivery dates are given in good faith; if we’re delayed we’ll let you know.

5. Product information and allergens

We show ingredient and allergen information on each product page. Manufacturers can change recipes, so please always check the label on delivery. If you have a serious allergy, contact us before ordering.

6. Cancellations, returns and refunds

See our Returns & Refunds policy, which forms part of these terms.

7. Your account

Keep your password safe. You’re responsible for orders placed through your account unless it was used without your permission.

8. Our liability

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don’t exclude liability where it would be unlawful to do so, such as for death or personal injury caused by our negligence, or for fraud.

9. Your rights

Nothing in these terms affects your legal rights as a consumer, including under the Consumer Rights Act 2015.

10. Complaints and law

If you’re unhappy, please contact us first — we’ll try to put it right. These terms are governed by the law of England and Wales.

Last updated: 14 November 2026