Privacy Policy

This policy explains how EL SHAM MARKET LIMITED (company no. 15478685, registered in England and Wales; registered office: 214–218 High Road, London NW10 2NX; VAT no. GB 470726290) (“we”) uses your personal data when you use this website. We are the data controller. Contact: info@shammarket.co.uk · 214–218 High Road, London NW10 2NX.

What we collect

• Account and order details: name, delivery address, postcode, phone number, email, the products you order, your notes (e.g. for the butcher) and your order history.
• Payment: handled by Stripe. We receive confirmation of payment and limited card details (such as the last 4 digits) — never your full card number.
• Technical: essential cookies and basic server logs (see Cookie Settings).

Why we use it (legal basis)

• To take, deliver and support your order — contract.
• To keep tax and accounting records — legal obligation.
• To prevent fraud and keep the site secure — legitimate interests.
• Order updates (e.g. “on the way”) are part of your order. We’ll only send marketing if you’ve agreed, and you can opt out at any time.

Who we share it with

• Stripe — card payments and fraud prevention.
• IONOS — website hosting.
• Our email provider — to send order emails.
• Our drivers — your name, address, phone and order, only to deliver it.
• Google Maps — only if you choose to load a map on our site.

We don’t sell your data.

How long we keep it

Order and payment records: 6 years (tax law). Your account: until you ask us to close it.

Your rights

Under UK GDPR you can ask to access, correct or delete your data, object to or restrict how we use it, and ask for a copy to move elsewhere. Email info@shammarket.co.uk. If you’re not happy with how we handle your data, you can complain to the Information Commissioner’s Office: ico.org.uk.

Last updated: 14 November 2026