Returns & Refunds

Something wrong with your order?

If an item is missing, damaged, incorrect, past its date or not of good quality, tell us within 24 hours of delivery (a photo helps) by 07301 957026, Chat with us on WhatsApp or info@shammarket.co.uk. We’ll refund the item or replace it with your next delivery — your choice.

Fresh and chilled food

Fresh, chilled and frozen food (fruit, vegetables, meat, dairy, bakery) can’t be returned for change of mind, because it can spoil quickly. This doesn’t affect your rights if something is faulty or not as described — see above.

Unopened long-life products

For sealed, non-perishable products (e.g. tins, rice, oil, spices) you can cancel within 14 days of delivery under the Consumer Contracts Regulations. Tell us, keep the item unopened, and we’ll collect it with your next delivery or you can bring it to our shop. We refund within 14 days of getting it back. Items unsealed after delivery for health or hygiene reasons can’t be returned unless faulty.

Unavailable items

If an item you ordered is out of stock, we won’t swap it for something else without asking you. We’ll either agree a substitute with you or refund that item.

How refunds are paid

Refunds go back to the card you paid with (via Stripe). They usually appear within 5–10 working days, depending on your bank.

Cancelling an order

You can cancel free of charge until we start packing it — contact us as soon as possible.

Your statutory rights are not affected.

Last updated: 14 November 2026